Frequently Asked Questions

FAQs

1. What is your minimum order quantity?

Most custom apparel orders have a minimum of 24 pieces. Some promotional products may have different minimum order quantities depending on the item. Contact us if you need a smaller order, and we'll let you know what options are available.

2. How long does production take?

Our standard production time is typically 7–10 business days after artwork approval. Rush production is available on many products for an additional charge. Shipping time depends on your location and shipping method.

3. Can I upload my own logo or artwork?

Yes! You can upload your logo, artwork, or design during checkout or email it to us after placing your order. We accept most common file formats, including AI, EPS, PDF, SVG, PNG, and high-resolution JPG files.

4. What printing methods do you offer?

We offer several decoration methods, including screen printing, embroidery, direct-to-film (DTF), heat transfer, and other specialty printing options. We'll recommend the best method based on your design, garment, and quantity.

5. Can I order multiple sizes and colors?

Absolutely. As long as the items are the same style, you can mix sizes and, in most cases, colors while still qualifying for quantity pricing. Product availability may vary by color and size.

6. Do you provide design assistance?

Yes. If you need help creating or improving your artwork, our design team can assist with basic design adjustments and preparation to ensure your logo prints professionally.

7. Will I see a proof before my order is printed?

Yes. We provide a digital proof for your approval before production begins. Printing will not start until you approve the final artwork.

8. Do you offer bulk discounts?

Yes. The more you order, the lower your price per item. We offer competitive volume pricing on apparel and promotional products for schools, businesses, camps, events, nonprofits, and organizations.

9. What types of customers do you work with?

We proudly serve businesses, schools, universities, summer camps, sports teams, churches, nonprofits, event organizers, restaurants, construction companies, healthcare providers, and many other organizations throughout the United States.

10. What products do you offer?

We offer custom t-shirts, hoodies, sweatshirts, polos, hats, bags, uniforms, workwear, drinkware, promotional products, banners, signs, and many other branded products. If you don't see a product on our website check out our promo site eaaprint.dcpromosite.com or contact us—we can source thousands of additional items.